Shop with confidence
We offer a 30-day return policy for eligible purchases and honor the mandatory cancellation and withdrawal rights that apply to consumers in the United States, European Union, United Kingdom, and other jurisdictions.
EU and UK 14-day withdrawal right
If you are a consumer in the EU or UK, you may withdraw from a distance purchase without giving a reason within 14 days after you or your nominated recipient receives the goods. To exercise this right, send a clear statement by our contact form or to [email protected] before the period expires.
Unless a product is defective, incorrect, or damaged, you are responsible for the direct cost of returning the goods. Return the goods without undue delay and no later than 14 days after telling us you wish to withdraw. Keep proof of postage.
We will refund the price paid and the least expensive standard delivery option within 14 days after receiving your withdrawal notice. We may delay the refund until the goods are returned or you provide proof of return. We may reduce the refund if handling has diminished the value of the goods beyond what is necessary to inspect them.
EU/UK exceptions: Personalized or made-to-order products, sealed hygiene products where the seal is broken, and other goods that applicable law allows to be excluded may not be returned unless faulty. The product page will identify such exclusions before purchase.
Our additional 30-day return window
Beyond the legal minimum, we accept eligible unused items within 30 calendar days after confirmed delivery. Contact us before returning anything. Items must be unworn, unaltered, clean, and returned with original packaging and accessories.
Model withdrawal form
You may use the following wording, although it is not mandatory:
To: The Inclusion Hunter, Donghai County, Lianyungang, Jiangsu, China, [email protected]
I hereby give notice that I withdraw from my contract for the sale of the following goods: [order number and product].
Ordered on: [date]. Received on: [date].
Name and address: [your details].
Date: [date].
Damaged or incorrect items
Inspect your order promptly. If an item arrives damaged or is not what you ordered, contact us within 7 days with photographs of the parcel, packaging, and product. We will arrange a replacement or refund and cover reasonable return costs where the item was our error.
Refund timing
Refunds are issued to the original PayPal payment method. Statutory qualifying refunds are processed within 14 days as required. Other approved returns are generally processed within 5–10 business days after inspection. Bank or PayPal posting times can add a few days.
Return address
Do not send an item to the business or supplier address without authorization. We will provide the correct return destination and reference after you contact us.